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Home > Help > FAQ - Purchasing & Payment

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How secure is the purchasing process?

Shopping online with us is extremely secure.

All pages that ask for or display personal information such as your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. This industry standard technology guarantees extremely safe online shopping. You should use your web browser to confirm you are on a secure page. (Many browsers, including Internet Explorer display a closed lock icon to indicate that you are secure). A URL that begins with “https” also indicates that you are on a secure page.

Why am I required to register before I can purchase anything?

Only registered users can make purchases. For security reasons a purchase can only be made with adequate contact information. To become a registered user, you only have to enter a minimal amount of information so this step should not add a considerable amouont of time or inconvience to the purchase process.

Can I pay by check?

Yes. On each purchase form there is a field called 'Payment Method' where you can select 'Check' from a drop down list. You will be presented with a secure form where you can enter your check and banking information.

What happened to the items in my shopping cart?

For security reasons, items in your cart will be automatically removed if you have logged out of the Ladies Who Launch site, or if an extened period of time has passed without any site activity.

How do promo codes work? Where do I get a promo code?

Promo codes can be entered on the shopping cart page, or on any page that you can see your shopping cart list. There is field at the bottom of the cart that allows for this. Enter your promo code into the field and click the 'Redeem' button. Note that promo codes often expire after a period of time or after a certain number of uses. Some promo codes only work with specific products, memberships, or events.

You can only receive promo codes from Ladies Who Launch and the Ladies Who Launch local communities, either through a promotional email, newsletter offer, or in person.

What will appear on my credit card statement?

'Ladies Who Launch, Inc' will appear on all credit card purchases made through the site.

How does recurring billing work if I choose the monthly option for the Platinum Program?

You will be billed monthly on the first of each month. If you purchase your membership on a day other than the first, you will be prorated for the remaining days in the current month. A one time charge will appear for this partial month. You will then begin being billed on the first of the following month for the entire monthly membership amount.

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