Co-Founder & President
Eventbrite.com
As gigs go, Julia Hartz had a good one. While the rest of her twenty-something peers were merely watching MTV, Julia was working for the network in series development, producing wildly popular shows such as Jackass, Real World and Sorority Life. After two years there she took a job at FX. Nip Tuck, The Shield, Rescue Me-Julia was right in the thick of the hottest shows on TV.
But in a dramatic move that would make her fictional characters proud, Julia gave it all up for a man. At least it looked that way on the surface. Actually she always knew working in LA would be short-lived so when her long-distance boyfriend Kevin proposed, she headed to San Francisco. And the TV-like saga continued.
Not knowing whether they could live together, let alone work together, Julia and Kevin nonetheless launched Eventbrite, a do-it-yourself online event management and ticketing service, in 2005. Their relationship and their company thrived. Today Julia and Kevin are married, have a ten month old daughter, and can proudly say that though Eventbrite began as a small start-up, it has transacted millions of tickets to date. Talk about happily ever after.
What we learned from Julia: In the start-up environment you’re wearing many hats. But if you want to grow, you’ve got to delegate. Hire good people and trust them to do their jobs. The most successful entrepreneurs are those who can relinquish well.
Learning the Ropes
Landing an internship at MTV was exciting. But being hired full time was even more so. There I was at 22 working on Jackass. It was amazing. When I moved to FX I was the youngest member and the only woman on a five-person executive team working on shows like Nip Tuck and The Shield. It was like a start-up; we all wore different hats. I learned to speak up and go with my gut. I built a foundation of knowledge and confidence that I still rely on today.
Heading Home
I left FX and headed to northern California to be with my fiancé Kevin. What a cliché. But I always knew FX would be short-lived. Yes I loved the creative process and meeting lots of new people but I never intended to stay in LA. I moved to San Francisco in the fall of 2005 to start Eventbrite with Kevin. We laugh about it now but at the time this was a big risk. We went from a long-distance relationship to living and working together. We had no idea how this dynamic would play out. Obviously it worked. We’re married and have a ten-month old.
Born to Bootstrap
I’m a planner. Plans make me happy. But when we started Eventbrite I had to give that up. I learned to take it one month at a time which was a huge growing experience for me. It was just the two of us in a conference room using saw horses and slabs of wood for desks. Boy were we bootstrapping it. All of our income went back into the business. We were our own bosses so we could do that.
Start-Up Central
We were occupying a small section of a much larger space that our land lord told us we could use. We filled it with other start-ups. At one point there were ten start-ups in there. The energy was amazing. This was where we built our company.
Starting Out Strong
We wanted to build a strong foundation from the very beginning so we focused on providing a great product. We figured either we would end up with the eBay of online ticketing or just a great small family business. Either way we weren’t going to skimp. We weren’t taking salaries and we didn’t use outside funding. We were incredibly capital-efficient. Our only hire was a CTO who lived in France. We focused on our product and growing the business during the day in the United States while he slept, and he built the technology while we slept. You can’t get more efficient than that.
The Customer Challenge
Our biggest challenge was customer acquisition because it wasn’t readily obvious how we would market our product. But because we provided world-class customer service, word of mouth was huge. We didn’t find search engine marketing to be very helpful in the beginning because we were too small for it to be effective. It’s kind of a catch-22. We had to grow first before we could use a tool that was supposed to help us grow.
Balancing Business and Baby
As a mother and a business owner I do get anxious now and then because I care so passionately about both roles. But I work from home sometimes so I can be with my daughter. I love to watch her climb out of her crib and make a break for it. We spend our down-time as a family. And Kevin and I have Wednesday date nights. Sometimes we’re practically sleeping in our salads but this time is sacred.
This Featured Lady was profiled by Ladies Who Launch Associate Editor Susie Lacey.
