From Victoria Colligan, Founder, Ladies Who Launch.

Whenever I draft email communication I find that checking myself for any passive aggressive indications is essential to maintaining and building solid business relationships. Here are three easy that I use to check myself:

1. Read each sentence and ask yourself: Am I saying exactly what I mean or am I intending for someone to figure out an alternative meaning that I have not explicitly stated here?

2. Is any part of my communication being driven by emotions that are outside of the scope of this business relationship. Try to develop an awareness of your emotions in every situation.

3. Is this communication better done in person or by phone even though I might feel uncomfortable? If the answer is yes, pick up the phone. Email often distorts meaning and can work against you in getting to your goal.

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